Communication and telephony solutions provider, Avaya has launched some specialized solutions for the Insurance industry. The new solutions by Avaya are designed to address key challenges such as effective customer care, mobility solutions, outbound solutions and enterprise communication.

Sold under the brand Avaya GlobalConnect Solutions, the new solution claims to offer many advantages including business continuity capabilities. During disaster events, insurance companies are often required to increase their workforce and handle increased customer calls to help the customers from the affected areas.

Avaya GlobalConnect IP contact center solutions gives flexibility for such companies to increase the capacity and even get agents logged in remotely wherever they are to become part of the contact center to handle call volumes.

Also if customers are calling to launch a claim in emergency situations, the solution allows insurance agents to help customers quickly launch a claim with minimum information.

Avaya GlobalConnect also features intelligent outbound solutions which enable insurers to reach-out to customers proactively and inform them about the premium dues and facilitate payments using Avaya Self Service, to increase the income from the premium renewals.

Launching the new solutions, Peter Jayaseelan, VP, Avaya, said, "While Insurance companies are aligning their strategies to keep up the pace in this highly competitive market, we at Avaya GlobalConnect believe that we can support the insurance companies in handling some of the crucial elements such as new customer acquisition, increasing mobile workforce productivity, optimizing operational costs and maintaining higher customer responsiveness through this growth."