Newgen Software Technologies has announced the successful implementation of its BPM solution (based on Newgen OmniFlow) at Fullerton India Credit Company Limited (FICCL). FICCL, one of the largest capitalised Non Banking Finance Companies (NBFC) in the country has taken a steep target of setting up a total of 500 branches in the country by the end of 2007 (Till now, the company has set up over 350 branches).

According to Pramod Krishnamurthy, executive vice president, Technology, FICCL, "One of the key factors that has accounted for Fullerton India's rapid growth and ramping up of operations is the excellent support provided by the Newgen team. Their state of the art workflow routing and imaging system (Omniflow) has met our dynamic requirements very well; it has enabled us to provide high level of customer service internally and externally."

Newgen's implementation at FICCL covers the entire gamut of processes including loan origination and booking, collections and prospect tracking, loan against gold and early warning processes.

Speaking of the successful implementation at FICCL, Punit Jain, vice president – Sales and Marketing, Newgen Software Technologies, said, "In line with our objective to be an end-to-end BPM solution provider, our solution has offered FICCL continuous process improvement, rapid results, visibility and control. With this implementation, we are glad to support FICCL in reaching its steep targets and establishing a strengthened network in India."