Computer Associates (CA) has announced that it has received a multi-million dollar contract from HDFC Bank to implement its Enterprise IT Management (EITM) solutions enterprise-wide.

The company said this contract further strengthens its long-standing partnership with HDFC Bank. Over the past five years, HDFC Bank has been using CA technology to simplify IT administration and improve customer service levels in support of strategic growth objectives.

The new EITM technologies now acquired by HDFC Bank include eHealth, Spectrum, Configuration Management Database (CMDB) and Access Control products from CA's eTrust Identity and Access Management (IAM) offerings.

CA's EITM comprises four domains, namely, Business Service Optimization, Enterprise Systems Management, Security Management, and Storage Management.

CA said the benefits of the new technologies acquired by HDFC Bank are comprehensive. The eHealth module will help HDFC Bank ensure the availability and reliability of IT services across the complex heterogeneous network environments by monitoring network performance, identify important trends and provide alerts when network behaviour deviates from normal patterns.

These management capabilities will enable the bank to address potential network performance issues before they affect the delivery of critical business services to end-users. The insights eHealth provides will also enable HDFC Bank to better understand capacity usage trends, make smarter network bandwidth buying decisions and optimally allocate network resources.

The Spectrum module will be responsible to ensure 24 x 7 IT infrastructure availability and performance for the bank's IT infrastructure, decrease time to find-and-fix IT problems by 50 percent, automate network configuration and customization enabling fewer administrators to manage the vast infrastructure's performance, provide proactive alarm notification of pending problems as well as provide anywhere, anytime access to IT information via a Web interface.

The CA CMDB helps consolidate and reconcile data to deliver a common view of a customer's IT environment, thereby providing greater management control over IT processes.

"Our infrastructure is the cornerstone of our business, so every IT resource needs to be cohesively managed in order to deliver 24 x 7 availability and support," said C N Ram, Head - Information Technology, HDFC Bank. "CA's EITM modules simplify the complexities involved in managing risks, creating an extremely stable technology environment for all of our business operations."