Avaya Inc, a global provider of business communications applications, systems and services, has introduced Intelligent Presence, a software that drives real-time communication. Avaya Intelligent Presence collects and integrates presence information from multiple sources.

Intelligent Presence aggregates telephony, desktop and application presence information from Avaya and third party sources, such as those from Microsoft, IBM and others, and bridges industry standard protocols including SIP/SIMPLE and XMPP. This multi-vendor, multi-protocol support provides comprehensive information about a user’s availability.

"Intelligent Presence will power real-time business communications – eliminating barriers to responsiveness such as location, time of day, type of network, platform, channel or device," said Stuart Wells, senior vice president and president, Global Communications Solutions, Avaya. "Avaya Intelligent Presence is at the heart of enabling presence-aware communications and applications that bring new levels of collaboration among workers and competitive advantage for businesses."