EMC has unveiled Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter for managing Voice-Over-IP (VoIP) and IP telephony environments. The solutions claim to maximise the availability and performance of business-critical VoIP services through monitoring, alerting, diagnosis and reporting on all aspects of a system that may impact IP telephony services.

With EMC Smarts software, enterprise and managed service provider customers can model IT components and their relationships across network, applications, and storage to understand how service levels are affected. The software analyses data from multiple sources to pinpoint the root cause of IT infrastructure problems automatically and in real-time.

Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter deliver real-time information about phone extensions, phone calls, voice quality, availability of the telephone service and interconnections to telecommunications providers. Additionally, the solutions monitor call volumes, call quality, and route patterns to ensure service levels are being met and offer both real-time and historical performance and trend reporting.

According to Chris Gahagan, EMC’s senior vice president, Resource Management Software, “Leveraging Smarts software, customers not only optimise call quality, improve reliability and reduce mean-time-to-repair – but they can also simplify management of geographically dispersed and hybrid environments. The end result gives customers what they expect from today’s VoIP deployments – maximised service levels, lower operating costs and dramatic improvements in employee productivity.”

Currently, the Smarts solutions offer support for the following systems: Avaya Communications Manager and Cisco Unified Communications Manager.