Altitude Software, a contact centre solutions vendor, and Consilium Software Inc. which develops Unified Communications solutions for enterprises and contact centres, have signed an agreement to enter into a strategic alliance in the area of customer interaction management solutions.

Commenting on the alliance, Pramod Ratwani, Founder & CEO of Consilium Software, noted that "Altitude offers a compelling value proposition illustrative of the future of the market – an innovative product for a broad range of platforms, which has clear cost benefits, protects existing investments through interoperability and has very fast deployment cycles."

"We feel our product aligns well with the Asia Pacific call centre and BPO sector, particularly India, providing a valuable proposition to leading companies. India has solidified its position as the dominant outsourcing destination." said Shlomo Harari, President, Asia Pacific Region, at Altitude Software.

Altitude Software’s main product line Altitude Unified Customer Interaction (Altitude uCI) is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; proactive marketing, sales and service; and business process management.

The new Altitude uCI 7.5 release includes a number of features including support of distributed operations - including home-based and remote agents – streamlining IT investments and optimising human resources.