Avaya GlobalConnect Limited (AGCL) and Microsoft Dynamics have entered into a strategic tie-up for CRM solutions. The alliance would cater to contact centres, BPOs, KPOs, and enterprises.

"We are glad that Microsoft and AGCL share the same vision of Customer Responsiveness and relationship management. The alliance between the two has created unsurpassed solutions that will help companies achieve the highest level of business success," claimed Amit Mehta, Director Marketing, Avaya GlobalConnect Limited.

According to Sushant Dwivedy, business group lead, Microsoft Business Solutions, "Increasingly, companies are putting customers at the centre of their strategic focus. In today's customer economy, this focus is imperative to success. Avaya's expertise in Contact Centre solutions and their ability to create a single window for customer interaction is a major step."