Avaya has announced new contact centre solutions, which include Session Initiation Protocol (SIP) capabilities.

As mentioned in the press release, SIP capabilities benefit all facets of a contact centre including, IT administrators seeking to streamline contact centre operations, customer service agents working anywhere and customers demanding faster service with a personal touch.

SIP is an industry standard that enables businesses to leverage open environments and multimedia communications. According to the official press release, Avaya’s new solutions provide SIP, running from the service provider trunk to an agent’s desktop phone. Avaya has also introduced a SIP contact centre phone, which does not require the addition of CTI middleware.