Cincom Systems' Synchrony contact centre solution has expanded to include the Asterisk open source IP PBX platform. As Voice over IP (VoIP) and standards-based technologies go mainstream, Synchrony users can now use the Internet for all customer interactions, including voice.

The Asterisk platform allows Cincom Synchrony customers and partners to accelerate their IP adoption. Asterisk supports a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces, and VoIP packet protocols such as IAX, SIP and H.323.

"Asterisk IP Telephony functionality - combined with Synchrony's unified agent desktop and advanced inbound and outbound contact centre features - enables any size contact centre to operate a world-class customer service centre," said Trent Fulcher, director of Customer Experience Management, Cincom.