Genesys Telecommunications Laboratories, an Alcatel-Lucent company, and Consilium have announced the signing of a partner agreement to deliver contact centre and enterprise solutions in India and Southeast Asia. Consilium Software, which specialises in Unified Communications software and solutions for enterprises and contact centres, will resell the entire suite of Genesys solutions and provide implementation support to joint customers.

Through this alliance, Genesys and Consilium will focus on several key initiatives, including increasing sales coverage for Genesys solutions in the region, providing leading-edge services to the regional joint customers, and developing best practices that enable superior customer service, improved communication and the flow of business processes across the enterprise.

"The Consilium team is known for its experience and track record in delivering customer interaction solutions and we are pleased to be working with them," said Michael McBrien, senior vice president, APAC and Japan, Genesys. "This strategic alliance expands both companies’ ability to reach more customers in the Asia-Pacific region, while delivering unique solutions that optimise customer service and improve business efficiency within enterprises."

"Genesys is one of the leading providers of contact centre applications and we are excited to be representing them in the significant markets of India and South East Asia," said Pramod Ratwani, founder and CEO of Consilium Software. "Genesys' contact centre software and its GETS offering for enterprise collaboration are powerful solutions uniquely positioned to enhance heterogeneous environments, delivering unified customer service for enterprises."