In a bid to automate its various document related processes, Sahara Life Insurance (SLI) has deployed NEWGEN’s OminDocs Document Management Solution (DMS). The solution is said to enable the company to streamline its document centric business processes and result in better productivity and faster decision making.

Prior to the implementation, SLI’s processes were predominantly paper-based transactions which hampered the overall efficiency of the system. The unavailability of timely information across the system was proving to be a major cause of concern for SLI. Hence, to address these issues the insurance company was looking for a unified document management and business process workflow automation solution that could support the business needs of the organization.

SLI deployed OmniDocs DMS and integrated it with the existing legacy system. The solution offers MS-Office and Outlook Express type of messaging system and document handling mechanism.

According to SLI with the installation of OminDocs, file compilation, verification, and approval reduced from an earlier period of 7-8 days to 1-2 days and paper usage was also reduced extensively.

Elaborating on the implementation, Diwakar Nigam, managing director, NEWGEN informed, "Our foremost challenge was to put a system in place that was highly proactive and adaptive to a constantly changing business environment, hence we have installed the Omniflow solution which helps in supporting the daily operations of the organization."

In addition to improving productivity and reducing processing time, the solution has also helped SLI overcome the problems posed by manual handling of processes.

Some of the benefits realized by SLI include:

*Information is now available in real-time throughout the system. The status of proposals and policies can be known at any point of time.

*The solution provides linkage from POS to New Business and Claims. At any point of time, all requests received/processed for a client are available with complete processing details.

*Time allowed for transactions is well defined. In case it is exceeded, an e-mail notification is sent to the concerned personnel.

*Customer letters are generated by the system, thus saving time in manual letter generation.

*Compliance to IRDA regulations is assured through multi-level escalations, triggering of alerts and reminders. Also helps in effectively implementing regulatory proposals and adhering to internal guidelines and the company's objectives.