Sonata Software has launched SonnetITeS, a solution built on Microsoft Dynamics CRM 3.0, to address vital CRM needs in the service and sales and marketing areas of Information Technology Enabled Services (ITeS) and Business Process Outsourcing (BPO) companies.

SonnetITes provides multi-channel customer interactions, intelligent call routing, automatic activity updating, interaction history tracking, service plan management, customer satisfaction tracking and portal integration. The solution also provides seamless interfaces with Computer Telephony Integration (CTI) service providers.

"With our experience of implementing over 100 enterprise applications and our proactive investments in Microsoft technologies, we are in a unique position to enable the ITeS industry adopt SonnetlTeS on Microsoft Dynamics CRM," commented P V S N Raju ,VP and group head (Microsoft Technology Practice) of the Company.

Microsoft Dynamics CRM simplifies processes across the entire organisation by integrating easily with Microsoft core products such as SQL Server 2005, Office 2007, Microsoft Office SharePoint Portal Server 2007.