System and network integrator Targus Technologies has announced the successful completion of end-to-end implementation of VoIP communications network at the India office of INVISTA, an integrated fibres and polymers business headquartered in the US with a global presence. The implementation is expected to benefit INVISTA with reduced communications costs, enhanced reliability in overseas communications, improved operations and increased employee productivity.

INVISTA India was facing a challenge common to many organisations, viz. finding an affordable way to take advantage of latest technologies and implement a robust communications system that could enhance employee productivity. INVISTA was considering a small key telephone system and communicating with its central and other offices through PSTN (Public Switched Telephone Network), which could not offer valuable features such as employee Caller ID, or individual extensions for staff members. In addition, the key system does not provide automated attendant capabilities as all incoming phone calls need to be answered by an employee and transferred as needed. Moreover, after regular business hours, there was no one to receive the calls.

Targus Technologies analysed these requirements and recommended a scalable VoIP-based solution keeping in mind the future growth aspects. Targus identified Cisco CallManager Express, a Cisco solution for IP communications, as suitable to meet INVISTA's requirements. Cisco CallManager Express is a solution embedded in Cisco IOS Software that provides easy and affordable IP telephony capabilities for small businesses and enterprise branch offices.

According to Col. Balwinder Singh, director, Targus Technologies, "The entire legacy communications system at INVISTA needed to be given a makeover so as to be able to harness the various benefits offered by the new age VoIP communications systems".

The implementation of Cisco CallManager Express solution will enable INVISTA to capitalise upon the extensive portfolio of Cisco integrated service routers and multi-service access routers to deliver an efficient set of telephony features commonly used by business users, while simplifying management, maintenance, and operations, and lowering the total cost of ownership.