Tata Consultancy Services is planning to organise its global operations into integrated, customer centric units to enhance customer focus, drive operational agility and address new growth opportunities in the market.

"As we scale up to over 100,000 employees, TCS needs a structure that allows us to build a nimble organisation to capture new growth opportunities," said S. Ramadorai, CEO and managing director of the company.

"This will create a framework that is scalable for growth across markets and provide focus on strategic initiatives like asset leveraged solutions, platform-based BPO as well other new initiatives."

The new global operating model will provide customers with a single view of TCS encompassing project delivery and relationship management.

"The modular structure will simplify our interface with customers and drive agility in all areas of operations. The structure will also allow us to adapt to specific customer and market requirements while ensuring a uniform global service delivery," said N. Chandrasekaran, CEO and executive director.

In the new operating model, all necessary delivery, domain and technology expertise and resources will be embedded in these units to promote greater collaboration with the customer.

All operating units will be supported by a common group of organisational infrastructure units, such as technology excellence, process excellence, resource management and shared services groups.

The new structure will also support strategic initiatives. In addition to financial solutions and the small and medium business solutions, the company has constituted a new unit for platform BPO (business process outsourcing) solutions.

These three strategic growth businesses will operate as independent units that will leverage its sales, delivery and customer relationships as required.

IANS