HCL Technologies has announced the launch of its new SaaS Service Delivery Platform (SDP), AGORA.

As mentioned in the official release, Agora is a collaborative platform that provides single sign-on, unified and secure access to the services that are delivered through the platform, and integration with back-office applications like CRM and ERP. The platform is an efficient automated infrastructure that provides functions such as customer lifecycle management, service management, metering of service usage, billing based on usage, and customer support.

"Beyond executing on-demand secure services, the SaaS delivery platform is evolving to become an ecosystem to empower the end-users, tap the endless, dynamic needs of the user community and strap them to drive service innovation," said Sandeep Kishore, SVP and head Hi-tech and Manufacturing, HCL. "It is an ever growing circle and AGORA lays the foundation to drive and enhance the service value chain."

AGORA's Service Delivery framework is a multi-service provider SOA-based platform that supports multiple channels like direct sales, reseller channel and online market places. Through a Meta Data overlay, AGORA provides multi-tenancy emulation, using which ISVs could deliver their existing products through SaaS without having to invest heavily on migrating to a multi-tenant architecture.