SpiceJet announced that it has implemented an automated risk management solution from CyberSource to help minimise online fraud. CyberSource is providing SpiceJet with its Decision Manager solution.

SpiceJet required a scalable solution to address the increasing rate of fraud in the Indian travel and aviation sector. The implementation of Decision Manager will enable SpiceJet to automatically screen transactions for fraud, reducing the burden of manual intervention.

Based on a set of rules that SpiceJet defines, Decision Manager examines each transaction, and determines whether the online order should be accepted, reviewed or rejected. This takes place in real-time, helping ensure that the customer experience is not impacted. In addition, the rules can be updated at any time by the airline via a simple interface, allowing SpiceJet to continually adapt its strategies as fraudsters change their tactics.

Partha Sarathi Basu, chief financial officer - SpiceJet said, “CyberSource Decision Manager is highly customisable and can easily be updated to suit our business. The solution fits well into the company’s overall e-business strategy as it enables us to control fraud without additional resources required to manually screen transactions. This is an ideal strategy for a low cost business model.”