The IBM India Research Laboratory (IRL), one of eight  IBM Research labs across the globe, has announced the expansion of its  Bangalore  facility  to  address  growing  opportunities  for “service innovation”  in  the  region.  As part of its expansion plans, the Bangalore site of IBM India Research Laboratory has moved to a larger facility at its Embassy Golf Links Campus, Bangalore.

As  part  of the expansion, IBM will open this facility in Bangalore to its clients, to connect its researchers to real world problems facing the services industry,  in  the  areas  of  business intelligence,  systems  management,  and  optimisation. 

“Innovation is about how one can couple it with deep insight to create new value – for business, for government, for academia, for institutions of all kinds, and for global society,” said Dr. Daniel Dias, director, IBM India Research Laboratory.  “This is certainly true of IBM Research where our scientists solve large-scale, real-world problems using scientific tools.”

According to the release, services  now  account for a large portion of IBM's business and the global economy;  it  is  also  playing  a  role  in  transforming the economies of  developing  nations and emerging growth markets. Its growing importance has led  the  IBM  India  Research  Laboratory  to increase focus on developing techniques  and  methods  in  service science and their applications to the service  delivery  business of IBM India.

“We work collaboratively with clients on real-world business challenges and opportunities,” said Dr.  Guruduth Banavar, associate director, IBM India Research Laboratory, Bangalore. “While clients benefit from working directly with  IBM's  technical  experts and resources, gaining innovations that are more  targeted  to  their  specific  needs  –  the  researchers  benefit by acquiring first-hand knowledge of client technology, business processes and challenges to spur further innovations.”