SlashSupport has won a three-year, multi-million dollar deal from communication equipment provider Nortel. The deal is aimed to provide technology support services from SlashSupport’s Chennai operations.

SlashSupport offers technical support services for enterprise-class technology providers, technical & customer support services for consumer-class technology providers and remote systems management services for IT Infrastructure providers & enterprises.

As part of this contract, SlashSupport will provide technical support for products in Nortel’s enterprise voice and data portfolios. SlashSupport plans to hire over 250 engineers for its operations in Chennai over the next 6 months.

On the choice of SlashSupport, Roy MacLean, Nortel’s North America Enterprise Operations Leader said, "We evaluated the tech support offerings of several companies from India and other global locations. SlashSupport came out strong and clearly ahead of others with its focused capabilities in Enterprise Tech Support Services, passionate management team, and the ability to demonstrate strength in improving the end-user experience by creating and delivering knowledge-centric support solutions."

Shiva Ramani, CEO, SlashSupport said, "Nortel is a globally renowned player in the high end Enterprise Networking and Telecom products space. Being chosen as a tech support partner for Nortel reinforces our dominance as a leading high-end Technical Support Services provider."