IDS Softwares Pvt. Ltd has announced the launch of Fortune Care, a software solution that will act as a customer retention tool for hospitality businesses. Fortune Care allows guests in a hotel to make calls to a single number from whereon, the system would log, allocate, track, analyse the requests / complaints and incidents.

According to the official press release, Fortune Care helps in automatic escalation of request/complaints or incidents that are overdue, helps set pre-defined timeframe for service deliveries which once has set and also handles out-bound calls from customers.

Announcing the launch of Fortune Care, Rajesh P Yadav, Head – Sales and Marketing, IDS, said, "The Indian hospitality industry today does not have the challenge of filling the rooms as domestic and inbound travel is at an all-time high. The real challenge today that would allow them to differentiate and gain customer loyalty is their ability to provide the highest level of personalized and prompt service. The other related challenge is to ensure that such service levels are delivered in the most efficient manner. Fortune Care helps properties to do just that."

Concluded Rajesh, "Besides increasing guest satisfaction level, implementation of Fortune Care would enable managements to monitor the efficiency of their workforce on a 24/7 basis round the year. This not only makes measurement of workload and performance more scientific, but also helps management right size the employee strength as the process allows increased efficiency along with better accountability and reliability."