Nokia Siemens Networks has announced that it has been awarded a pan India contract from Bharti Airtel Limited for deployment of a single Interactive Voice Response (IVR) platform across all 23 circles. The three year turnkey and multi-million Euro contract includes designing, planning, systems integration and optimisation services to enhance overall customer experience.

The new IVR solution will enable Airtel to deliver services such as Voice SMS, Televoting, Call Management Services (Reach-me service / Missed Call Advisor), Caller Ring back Tone (CRBT) and Voice Portal among others on a faster time-to-market basis, reduce OPEX costs.

Nokia Siemens Networks will deploy and integrate the latest platforms to provide a multi-technology, multi-vendor integrated solution that includes systems integration services. The platforms are HP OCMP (Open Call Management Platform), Video Gateway, Televoting Application and ASR/TTS (Automatic Speech Recognition / Text-to-Speech Engine. The solution will be ready for commercial operation by April 2008 and is expected to scale up to one billion minutes of usage per month in three years for Bharti Airtel.