Amdocs, a provider of software and services to enable integrated customer management, has released results of a global survey on trends and issues associated with Operations Support Systems (OSS) transformation and the delivery of new services. The survey concludes that while OSS transformation is essential for introducing new services, many service providers are hindered by the current capabilities of their existing operational systems.

The survey revealed that service providers currently face significant operational challenges when attempting to roll-out new services such as Virtual Private Networks (VPN), Internet Protocol Television (IPTV) and Voice over Internet Protocol (VoIP).

The survey concluded that rapid introduction of new services is a key challenge to service providers and only 34% of service providers can introduce new services in less than six months.

73% respondents stated that data is insufficiently available to roll out new services; 56% stated that inaccuracy of data is an impediment to rolling out new services. Additionally, more than 70% of respondents cited that a single view of the network, service and the customer is a key requirement for OSS.

The survey also revealed that the number one OSS requirement over the next two years is the integration of OSS and Business Support Systems (BSS) to create a more holistic and collaborative business. More than 70% of respondents agree that OSS transformation is essential for new service introduction.