I contacted Microsoft’s helpline again, and they told me that there’s a policy in place that allows me to get the console replaced immediately from the store itself, provided it fails within a week of purchase. We went back to PlanetM, only to be greeted by some really incompetent staff that said it would take two days to get a replacement. After a whole lot of grief and many direct calls to Microsoft, we got our replacement after two painful hours.
The bottomline is that not even courteous customer service and the best software in the world can make up for a shoddy piece of hardware like the Xbox360. Microsoft can try hard to evade the fact that the Xbox360 is a flawed piece of hardware; but the one who suffers in the bargain is the customer. I could cope with the ordeal because of the people I know, and the fact that this is a part and parcel of my job; but what about those who buy the Xbox360 purely as something to de-stress? Is this the way Microsoft rewards those customers?
If you’re lucky enough not to have bought an Xbox360, and you need a powerful console to fulfill your gaming needs, I’d suggest that you either wait for the Xbox360 to come up with more stable hardware (I doubt that’ll ever happen) or buy a PS3. Up until recently, I’ve preferred the Xbox360 to the PS3 purely because of the extensive library of games. But now, in my opinion, the PS3 is a much better console to buy, since you can at least rest assured that you can play the games you love without worrying about hardware failures!
this is strange man
